24genetics Return Policy
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24genetics accepts returns within 14 days of purchase. A restocking fee may apply. If kit unsealed within 14 days of receipt, refund minus shipping. If sample not sequenced, refund minus 50€ processing fee. Once sequencing starts, non-refundable. Reports-only orders (raw data) refundable before report generation.
Key facts
| Free shipping | ✓over $249 |
| Return policy | ✓14 days (restocking fee) |
| Price match | —no |
| Gift cards | —not stated |
Questions & answers
How long do I have to return an item to 24genetics?+
24genetics accepts returns within 14 days.
Can I return 24genetics items after 14 days?+
24genetics's standard return window is 14 days, so returns after that may not be accepted unless an exception applies. If kit unsealed within 14 days of receipt, refund minus shipping. If sample not sequenced, refund minus 50€ processing fee. Once sequencing starts, non-refundable. Reports-only orders (raw data) refundable before report generation.
Does 24genetics charge a restocking fee?+
Yes, a restocking fee may apply.