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Zooplus accepts returns within 14 days of purchase. No restocking fee is charged. Full refund available for items not in original packaging if reported within 14 days. Some items (personalized/perishable) are non-refundable.
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Key facts
| Free shipping | ✓over $39 |
| Return policy | ✓14 days |
| Price match | -not stated |
| Gift cards | -not stated |
Questions & answers
How long do I have to return an item to Zooplus?+
Zooplus accepts returns within 14 days.
Can I return Zooplus items after 14 days?+
Zooplus's standard return window is 14 days, so returns after that may not be accepted unless an exception applies. Full refund available for items not in original packaging if reported within 14 days. Some items (personalized/perishable) are non-refundable.
Does Zooplus charge a restocking fee?+
No restocking fee is charged.
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