Zonky Return Policy
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Zonky accepts returns within 30 days of purchase. No restocking fee is charged. Items must be unused and in original packaging. Customer pays return postage. Sale items cannot be refunded. 12-month guarantee covers defects with free return postage and complimentary repair. 14-day right of withdrawal also mentioned.
Key facts
| Free shipping | ✓Free shipping to mainland UK and several EU countries (Belgium, France, Italy, Spain, Netherlands, Germany, Sweden, Portugal, Poland, Denmark, Austria). Charges apply to Northern Ireland (£29.99), Jersey, Guernsey, Isle of Man (£29.99). |
| Return policy | ✓30 days |
| Price match | -no |
| Gift cards | ✓available |
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Questions & answers
How long do I have to return an item to Zonky?+
Zonky accepts returns within 30 days.
Can I return Zonky items after 30 days?+
Zonky's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. Items must be unused and in original packaging. Customer pays return postage. Sale items cannot be refunded. 12-month guarantee covers defects with free return postage and complimentary repair. 14-day right of withdrawal also mentioned.
Does Zonky charge a restocking fee?+
No restocking fee is charged.