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Phyto accepts returns within 30 days of purchase. Products from our Last Chance section are final sale and cannot be returned unless the product is damaged or defective. We can not accept items that have been opened unless the product is damaged or defective. If a set is being returned, all products in the set must be returned. If you received damaged products, please contact Customer Service at +1 516 621 6091 and we'll be happy to assist you. Merchandise purchased on US.PHYTO.com must be returned within 30 days of the date on the Packing List. To initiate a refund, contact Customer Service at +1 516 621 6091 or via email at [email protected] to provide us with your order number. Refunds will be issued based on the original form of payment. Please allow up to 7-10 business days when we receive the items for your account to be refunded. Business days are from Monday to Friday, excluding federal holidays within the United States. We will send you an email once we have completed the refund process. Items purchased outside the United States are not eligible for returns.
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Key facts
| Free shipping | ✓over $75 |
| Return policy | ✓30 days |
| Price match | -not stated |
| Gift cards | -not stated |
Questions & answers
How long do I have to return an item to Phyto?+
Phyto accepts returns within 30 days.
Can I return Phyto items after 30 days?+
Phyto's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. Products from our Last Chance section are final sale and cannot be returned unless the product is damaged or defective. We can not accept items that have been opened unless the product is damaged or defective. If a set is being returned, all products in the set must be returned. If you received damaged products, please contact Customer Service at +1 516 621 6091 and we'll be happy to assist you. Merchandise purchased on US.PHYTO.com must be returned within 30 days of the date on the Packing List. To initiate a refund, contact Customer Service at +1 516 621 6091 or via email at [email protected] to provide us with your order number. Refunds will be issued based on the original form of payment. Please allow up to 7-10 business days when we receive the items for your account to be refunded. Business days are from Monday to Friday, excluding federal holidays within the United States. We will send you an email once we have completed the refund process. Items purchased outside the United States are not eligible for returns.
Does Phyto charge a restocking fee?+
It is not publicly stated.
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