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U Buy accepts returns within 7 days of purchase. No restocking fee is charged. In case of damaged product, the customer should inform the assigned courier company and Ubuy within 3 days of the delivery and in case of other conditions the return window is open for 7 days after delivery. Certain categories like innerwear, lingerie, swimwear, beauty products, perfumes/deodorant, and clothing freebies, grocery & gourmet, jewellery, pet supplies, books, music, movies, batteries, etc., are not eligible for return and refund.
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Key facts
| Free shipping | -not stated |
| Return policy | ✓7 days |
| Price match | -not stated |
| Gift cards | ✓available |
Questions & answers
How long do I have to return an item to U Buy?+
U Buy accepts returns within 7 days.
Can I return U Buy items after 7 days?+
U Buy's standard return window is 7 days, so returns after that may not be accepted unless an exception applies. In case of damaged product, the customer should inform the assigned courier company and Ubuy within 3 days of the delivery and in case of other conditions the return window is open for 7 days after delivery. Certain categories like innerwear, lingerie, swimwear, beauty products, perfumes/deodorant, and clothing freebies, grocery & gourmet, jewellery, pet supplies, books, music, movies, batteries, etc., are not eligible for return and refund.
Does U Buy charge a restocking fee?+
No restocking fee is charged.
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