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U Buy accepts returns within 7 days of purchase. No restocking fee is charged. Return window is 7 days after delivery for wrong, damaged, defective, or missing part products. For damaged products, customer must inform within 3 days. Free return shipping label provided. Multiple product categories ineligible: innerwear, lingerie, swimwear, beauty products, perfumes, clothing freebies, grocery, jewellery, pet supplies, books, music, movies, batteries. Product must be unused, in original packaging with all accessories.
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Key facts
| Free shipping | -not stated |
| Return policy | ✓7 days |
| Price match | -no |
| Gift cards | ✓available |
Questions & answers
How long do I have to return an item to U Buy?+
U Buy accepts returns within 7 days.
Can I return U Buy items after 7 days?+
U Buy's standard return window is 7 days, so returns after that may not be accepted unless an exception applies. Return window is 7 days after delivery for wrong, damaged, defective, or missing part products. For damaged products, customer must inform within 3 days. Free return shipping label provided. Multiple product categories ineligible: innerwear, lingerie, swimwear, beauty products, perfumes, clothing freebies, grocery, jewellery, pet supplies, books, music, movies, batteries. Product must be unused, in original packaging with all accessories.
Does U Buy charge a restocking fee?+
No restocking fee is charged.