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Twl accepts returns within 30 days of purchase. For domestic returns (Australian customers) a postal label creation fee of $15 AUD is charged in the returns process. Items marked as 'Final Sale' cannot be returned unless they are faulty or incorrectly received.
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Key facts
| Free shipping | ✓over $149 |
| Return policy | ✓30 days |
| Price match | -not stated |
| Gift cards | ✓available |
Questions & answers
How long do I have to return an item to Twl?+
Twl accepts returns within 30 days.
Can I return Twl items after 30 days?+
Twl's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. For domestic returns (Australian customers) a postal label creation fee of $15 AUD is charged in the returns process. Items marked as 'Final Sale' cannot be returned unless they are faulty or incorrectly received.
Does Twl charge a restocking fee?+
It is not publicly stated.