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Tervis accepts returns within 30 days of purchase. Non-defective returns must be returned in new and unused condition along with its original packing materials. Personalized and customized items are non-refundable. Shipping charges will not be refunded.
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Key facts
| Free shipping | ✓over $99 |
| Return policy | ✓30 days |
| Price match | -not stated |
| Gift cards | -not stated |
Questions & answers
How long do I have to return an item to Tervis?+
Tervis accepts returns within 30 days.
Can I return Tervis items after 30 days?+
Tervis's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. Non-defective returns must be returned in new and unused condition along with its original packing materials. Personalized and customized items are non-refundable. Shipping charges will not be refunded.
Does Tervis charge a restocking fee?+
It is not publicly stated.
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