SSense Return Policy
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SSense accepts returns within 30 days of purchase. No restocking fee is charged. Returns must be in original condition with all packaging. Certain items (face masks, intimate apparel, swimwear, self-care, sexual wellness, and dangerous goods) are Final Sale. Returns from Canada, US, and Japan are free; others may incur a Return Transportation Fee.
Key facts
| Free shipping | ✓Thresholds vary by region and order type (Full-price vs Other). For example, US Full-price orders over $100 USD qualify; other orders require $300 USD. Canada thresholds are in CAD. International regions have specific currency thresholds. |
| Return policy | ✓30 days |
| Price match | —not stated |
| Gift cards | —not stated |
Questions & answers
How long do I have to return an item to SSense?+
SSense accepts returns within 30 days.
Can I return SSense items after 30 days?+
SSense's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. Returns must be in original condition with all packaging. Certain items (face masks, intimate apparel, swimwear, self-care, sexual wellness, and dangerous goods) are Final Sale. Returns from Canada, US, and Japan are free; others may incur a Return Transportation Fee.
Does SSense charge a restocking fee?+
No restocking fee is charged.