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Sirui accepts returns within 30 days of purchase. Customers are required to pay for shipping back to the designated service center (including round-trip shipping, depreciation charges, bank charges or other charges, if applicable, may be deducted from the refund). Return & Refund Service will not be provided while: ①Return expired. ②The product was purchased from an unauthorized dealer. ③The product has been repaired by an unauthorized agent or repair center. ④Failure or damage caused by careless handling, accidents and natural disasters. ⑤Damage to the appearance, including but not limited to scratches, dents, etc ⑥Damage caused by the use of third-party components or products. ⑦Damage caused by the use of unofficial instructions for circuit modification or the use of unmatched battery pack chargers.
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Key facts
| Free shipping | ✓Free worldwide delivery on eligible orders |
| Return policy | ✓30 days |
| Price match | -not stated |
| Gift cards | -not stated |
Questions & answers
How long do I have to return an item to Sirui?+
Sirui accepts returns within 30 days.
Can I return Sirui items after 30 days?+
Sirui's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. Customers are required to pay for shipping back to the designated service center (including round-trip shipping, depreciation charges, bank charges or other charges, if applicable, may be deducted from the refund). Return & Refund Service will not be provided while: ①Return expired. ②The product was purchased from an unauthorized dealer. ③The product has been repaired by an unauthorized agent or repair center. ④Failure or damage caused by careless handling, accidents and natural disasters. ⑤Damage to the appearance, including but not limited to scratches, dents, etc ⑥Damage caused by the use of third-party components or products. ⑦Damage caused by the use of unofficial instructions for circuit modification or the use of unmatched battery pack chargers.
Does Sirui charge a restocking fee?+
It is not publicly stated.
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