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Shop Return Policy

shop.niu.com
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Shop accepts returns within 30 days of purchase. No restocking fee is charged. Products purchased from NIU can be returned by the original purchaser within 30 days from the date the product was ordered. Items must be in excellent condition, unworn and undamaged, with tags, and in the original packaging. You'll also need the receipt or proof of purchase. Returns are eligible within 30 days upon receipt of the scooter, in addition to a maximum odometer reading of 10 miles or less. For any other return requests, you will have to cover the shipping cost yourself.

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Key facts

Free shipping✓Free shipping to the lower 48 states in the US (Except Hawaii, Alaska, and Puerto Rico). No import tax. GST or TAX may apply per local laws.
Return policy✓30 days
Price match-no
Gift cards-no

Live from their store

58 items on sale right nowPrices from $9.99
New arrivals
  • NIU KQi1 Pro Electric Scooter 15.5mph | Range 14.3 miles$199.00
  • NIU tires for KQi 200 Scooters$37.99
  • NIU tires for KQi 300P Scooters$37.99
  • NIU tires for KQi 300X Scooters$34.99
  • NIU tires for KQi 100 Scooters$19.90
  • KQi 100 Charger$39.99
Store feed updated 44 h ago

Questions & answers

How long do I have to return an item to Shop?+

Shop accepts returns within 30 days.

Can I return Shop items after 30 days?+

Shop's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. Products purchased from NIU can be returned by the original purchaser within 30 days from the date the product was ordered. Items must be in excellent condition, unworn and undamaged, with tags, and in the original packaging. You'll also need the receipt or proof of purchase. Returns are eligible within 30 days upon receipt of the scooter, in addition to a maximum odometer reading of 10 miles or less. For any other return requests, you will have to cover the shipping cost yourself.

Does Shop charge a restocking fee?+

No restocking fee is charged.

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