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Shoes accepts returns within 30 days of purchase. No restocking fee is charged. Return shipping is free for returns caused by product quality issues, shipping errors, or incorrect items. For returns due to personal reasons (wrong size, wrong color, change of mind, etc.), the customer is responsible for return shipping and any related costs. A handling fee (typically 5-10% of the item's value) may be charged if items are not deemed defective.
Key facts
| Free shipping | ✓all orders within the applicable shipping zone (United States) enjoy free shipping |
| Return policy | ✓30 days |
| Price match | -not stated |
| Gift cards | -no |
Questions & answers
How long do I have to return an item to Shoes?+
Shoes accepts returns within 30 days.
Can I return Shoes items after 30 days?+
Shoes's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. Return shipping is free for returns caused by product quality issues, shipping errors, or incorrect items. For returns due to personal reasons (wrong size, wrong color, change of mind, etc.), the customer is responsible for return shipping and any related costs. A handling fee (typically 5-10% of the item's value) may be charged if items are not deemed defective.
Does Shoes charge a restocking fee?+
No restocking fee is charged.