refills.com Return Policy
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refills.com accepts returns within 30 days of purchase. No restocking fee is charged. 30-day return window applies only to unopened non-prescription (OTC) items. Prescription medications cannot be returned after dispensing by pharmacy—all sales final. Customer pays return shipping for OTC returns. Lost packages will be reshipped.
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Key facts
| Free shipping | ✓Free shipping mentioned for subscribers on most refills; also stated as 'Free & Discreet Shipping' and 'Free & Fast Shipping' in homepage section |
| Return policy | ✓30 days |
| Price match | —no |
| Gift cards | —not stated |
Questions & answers
How long do I have to return an item to refills.com?+
refills.com accepts returns within 30 days.
Can I return refills.com items after 30 days?+
refills.com's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. 30-day return window applies only to unopened non-prescription (OTC) items. Prescription medications cannot be returned after dispensing by pharmacy—all sales final. Customer pays return shipping for OTC returns. Lost packages will be reshipped.
Does refills.com charge a restocking fee?+
No restocking fee is charged.