Puffy Return Policy
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Puffy accepts returns within 365 days of purchase. A restocking fee may apply. 365-night sleep trial with 100% money-back guarantee. Must try mattress minimum 30 nights before refund. Limited to lifetime maximum of two returns per household. $99 restocking fee applies to Selene Swivel Chair only. For mattresses/smart beds/bed frames: unopened items accepted to facility; opened items can be arranged for home pickup for charity donation. For Midnight Foundation and bedding accessories: unopened items only to facility; opened items require self-arranged donation. Purchases on/after Feb 23, 2026 eligible; prior purchases retain original 101-night trial terms.
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Key facts
| Free shipping | ✓FREE shipping and returns to all 50 states of the USA. Mattresses ship FREE in 1-2 business days via FedEx. Accessories also ship FREE in 1-2 business days via FedEx. |
| Return policy | ✓365 days (restocking fee) |
| Price match | —no |
| Gift cards | —not stated |
Live from their store
- Puffy MONARCH Smart Bed Set (Free Upgrade)$4898.00
- Puffy ROYAL Smart Bed Set (Free Upgrade)$4348.00
- Puffy LEGACY Smart Bed Set$6398.00
- Puffy MONARCH Smart Bed Set$4898.00
- Puffy ROYAL Smart Bed Set$4348.00
- Puffy LUX Smart Bed Set$3948.00
Questions & answers
How long do I have to return an item to Puffy?+
Puffy accepts returns within 365 days.
Can I return Puffy items after 365 days?+
Puffy's standard return window is 365 days, so returns after that may not be accepted unless an exception applies. 365-night sleep trial with 100% money-back guarantee. Must try mattress minimum 30 nights before refund. Limited to lifetime maximum of two returns per household. $99 restocking fee applies to Selene Swivel Chair only. For mattresses/smart beds/bed frames: unopened items accepted to facility; opened items can be arranged for home pickup for charity donation. For Midnight Foundation and bedding accessories: unopened items only to facility; opened items require self-arranged donation. Purchases on/after Feb 23, 2026 eligible; prior purchases retain original 101-night trial terms.
Does Puffy charge a restocking fee?+
Yes, a restocking fee may apply.