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Proespresso accepts returns within 14 days of purchase. Rocket Espresso machines and grinders are not able to be returned, exchanged or cancelled as they are fragile items and shipping and handling costs would be prohibitive. Special orders from the factory are also not able to be returned, exchanged or cancelled. Accessories and other non-custom items may be returned within 14 days of delivery provided they are unused, in their original packaging, and in resaleable condition. Customer responsible for return shipping costs.
Key facts
| Free shipping | ✓Free delivery on Rocket machines across the UK |
| Return policy | ✓14 days |
| Price match | -not stated |
| Gift cards | ✓available |
Questions & answers
How long do I have to return an item to Proespresso?+
Proespresso accepts returns within 14 days.
Can I return Proespresso items after 14 days?+
Proespresso's standard return window is 14 days, so returns after that may not be accepted unless an exception applies. Rocket Espresso machines and grinders are not able to be returned, exchanged or cancelled as they are fragile items and shipping and handling costs would be prohibitive. Special orders from the factory are also not able to be returned, exchanged or cancelled. Accessories and other non-custom items may be returned within 14 days of delivery provided they are unused, in their original packaging, and in resaleable condition. Customer responsible for return shipping costs.
Does Proespresso charge a restocking fee?+
It is not publicly stated.
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