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Petpivot accepts returns within 30 days of purchase. No restocking fee is charged. Must be returned in original packaging, all accessories included, thoroughly cleaned, undamaged, and fully functional. Certain items like litter, bags, and parts damaged by improper installation are non-returnable.
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Key facts
| Free shipping | ✓Free shipping for orders in the lower 48 states, excluding Hawaii, Alaska, and Puerto Rico. Do not ship to PO Boxes, APO/FPO/DPO addresses. |
| Return policy | ✓30 days |
| Price match | -not stated |
| Gift cards | -not stated |
Questions & answers
How long do I have to return an item to Petpivot?+
Petpivot accepts returns within 30 days.
Can I return Petpivot items after 30 days?+
Petpivot's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. Must be returned in original packaging, all accessories included, thoroughly cleaned, undamaged, and fully functional. Certain items like litter, bags, and parts damaged by improper installation are non-returnable.
Does Petpivot charge a restocking fee?+
No restocking fee is charged.