Originmattress Return Policy
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Originmattress accepts returns within 365 days of purchase. No restocking fee is charged. 365-night trial from receipt date; must sleep on mattress at least 25 days before eligible for return; promotional items must be returned or value deducted; shipping and white glove service fees non-refundable; $100 surcharge if mattress damaged/stained; one exchange per order allowed
Key facts
| Free shipping | ✓Free shipping mentioned on homepage; no minimum threshold stated |
| Return policy | ✓365 days |
| Price match | —no |
| Gift cards | —not stated |
Questions & answers
How long do I have to return an item to Originmattress?+
Originmattress accepts returns within 365 days.
Can I return Originmattress items after 365 days?+
Originmattress's standard return window is 365 days, so returns after that may not be accepted unless an exception applies. 365-night trial from receipt date; must sleep on mattress at least 25 days before eligible for return; promotional items must be returned or value deducted; shipping and white glove service fees non-refundable; $100 surcharge if mattress damaged/stained; one exchange per order allowed
Does Originmattress charge a restocking fee?+
No restocking fee is charged.