We may earn a commission if you buy after clicking - at no cost to you. How this works
Ondemand accepts returns within 365 days of purchase. A restocking fee may apply. For in-person testing: refund of test purchase amount less a $20 fee if not visited lab within 1 year. For at-home kits: refund of purchase amount less a $45 kit fee within 60 days if sample not submitted. Certain tests (e.g., Men's Rapid Fertility Test) are final sale.
Signup deals
Key facts
| Free shipping | -not stated |
| Return policy | ✓365 days (restocking fee) |
| Price match | -not stated |
| Gift cards | -not stated |
Questions & answers
How long do I have to return an item to Ondemand?+
Ondemand accepts returns within 365 days.
Can I return Ondemand items after 365 days?+
Ondemand's standard return window is 365 days, so returns after that may not be accepted unless an exception applies. For in-person testing: refund of test purchase amount less a $20 fee if not visited lab within 1 year. For at-home kits: refund of purchase amount less a $45 kit fee within 60 days if sample not submitted. Certain tests (e.g., Men's Rapid Fertility Test) are final sale.
Does Ondemand charge a restocking fee?+
Yes, a restocking fee may apply.