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On accepts returns within 30 days of purchase. Limited editions and last-season items can only be refunded, but are not exchangeable due to limited stock
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Key facts
| Free shipping | ✓Free shipping on all orders |
| Return policy | ✓30 days |
| Price match | -not stated |
| Gift cards | ✓available |
Questions & answers
How long do I have to return an item to On?+
On accepts returns within 30 days.
Can I return On items after 30 days?+
On's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. Limited editions and last-season items can only be refunded, but are not exchangeable due to limited stock
Does On charge a restocking fee?+
It is not publicly stated.