Newself Return Policy
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Newself accepts returns within 7 days of purchase. No restocking fee is charged. Cancellation Prior to Doctor Visit: Customers who submit a written cancellation request via email... may be eligible for a refund. If the request is approved, the customer will receive a refund minus a $99 administrative fee. No Cancellation or Refund After Doctor Visit: ...the order is deemed non-cancellable and no refunds will be issued. Prescription Rejection by Doctor: ...the customer will receive a full refund. Incorrect Orders & Replacements: If you receive the wrong item, you must notify us within 7 days of delivery.
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Key facts
| Free shipping | ✓Fast & Free Shipping From signup to treatment in as little as 4 days. |
| Return policy | ✓7 days |
| Price match | -not stated |
| Gift cards | -not stated |
Questions & answers
How long do I have to return an item to Newself?+
Newself accepts returns within 7 days.
Can I return Newself items after 7 days?+
Newself's standard return window is 7 days, so returns after that may not be accepted unless an exception applies. Cancellation Prior to Doctor Visit: Customers who submit a written cancellation request via email... may be eligible for a refund. If the request is approved, the customer will receive a refund minus a $99 administrative fee. No Cancellation or Refund After Doctor Visit: ...the order is deemed non-cancellable and no refunds will be issued. Prescription Rejection by Doctor: ...the customer will receive a full refund. Incorrect Orders & Replacements: If you receive the wrong item, you must notify us within 7 days of delivery.
Does Newself charge a restocking fee?+
No restocking fee is charged.