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Nelko accepts returns within 7 days of purchase. No restocking fee is charged. 7-Day Unconditional Return: You may request a return within 7 days of delivery for any reason, provided the item is in "as-new" and unopened condition. 15-Day Quality Replacement: If a product exhibits manufacturing defects or performance failures, you may request a free replacement within 15 days of delivery. For US customers, returns for store credit or exchange are free; refunds to original payment method (non-quality) may incur a $5 processing fee.
Key facts
| Free shipping | ✓All your purchases at Nelko come with free shipping. |
| Return policy | ✓7 days |
| Price match | -not stated |
| Gift cards | -not stated |
Questions & answers
How long do I have to return an item to Nelko?+
Nelko accepts returns within 7 days.
Can I return Nelko items after 7 days?+
Nelko's standard return window is 7 days, so returns after that may not be accepted unless an exception applies. 7-Day Unconditional Return: You may request a return within 7 days of delivery for any reason, provided the item is in "as-new" and unopened condition. 15-Day Quality Replacement: If a product exhibits manufacturing defects or performance failures, you may request a free replacement within 15 days of delivery. For US customers, returns for store credit or exchange are free; refunds to original payment method (non-quality) may incur a $5 processing fee.
Does Nelko charge a restocking fee?+
No restocking fee is charged.