Neakasa Return Policy
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Neakasa accepts returns within 30 days of purchase. No restocking fee is charged. 30-day money-back guarantee for undamaged, functional, clean products purchased directly from neakasa.com. Return shipping covered by Neakasa only if product has verified quality issues; otherwise customer pays return shipping. Cat litter and opened accessories are non-returnable.
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Key facts
| Free shipping | ✓Free shipping available for orders shipped to USA, UK, Canada, and most EU countries. Some EU regions or islands may require extra fees. |
| Return policy | ✓30 days |
| Price match | —no |
| Gift cards | —no |
Questions & answers
How long do I have to return an item to Neakasa?+
Neakasa accepts returns within 30 days.
Can I return Neakasa items after 30 days?+
Neakasa's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. 30-day money-back guarantee for undamaged, functional, clean products purchased directly from neakasa.com. Return shipping covered by Neakasa only if product has verified quality issues; otherwise customer pays return shipping. Cat litter and opened accessories are non-returnable.
Does Neakasa charge a restocking fee?+
No restocking fee is charged.