Microsoft Return Policy
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Microsoft accepts returns within 60 days of purchase. No restocking fee is charged. Return almost any physical product within 60 days in like-new condition in its original packaging for a full refund. Some exclusions apply (ROG Xbox Ally, ROG Xbox Ally X, Surface Hub, HoloLens, Windows DevKit). Limit of up to five product returns per eligible order purchase. Holiday extended return policy available for eligible physical purchases made between October 1, 2025 – December 2, 2025 through January 31, 2026 in select markets.
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Key facts
| Free shipping | ✓Free 2-3 day shipping at no cost, no minimum amount |
| Return policy | ✓60 days |
| Price match | ✓yes |
| Gift cards | ✓available |
Questions & answers
How long do I have to return an item to Microsoft?+
Microsoft accepts returns within 60 days.
Can I return Microsoft items after 60 days?+
Microsoft's standard return window is 60 days, so returns after that may not be accepted unless an exception applies. Return almost any physical product within 60 days in like-new condition in its original packaging for a full refund. Some exclusions apply (ROG Xbox Ally, ROG Xbox Ally X, Surface Hub, HoloLens, Windows DevKit). Limit of up to five product returns per eligible order purchase. Holiday extended return policy available for eligible physical purchases made between October 1, 2025 – December 2, 2025 through January 31, 2026 in select markets.
Does Microsoft charge a restocking fee?+
No restocking fee is charged.