Maxbone Return Policy
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Maxbone accepts returns within 14 days of purchase. No restocking fee is charged. Products are eligible for exchange, store credit, or refund for up to 14 days following the purchase date. For returns, the customer is responsible for return shipping (unless a fee was paid at checkout). Special 14-Day Happiness Guarantee: if your dog doesn't love their new food, return it within 14 days for a full refund-shipping is on us! (Food only).
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Key facts
| Free shipping | ✓We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. |
| Return policy | ✓14 days |
| Price match | -not stated |
| Gift cards | ✓available |
Questions & answers
How long do I have to return an item to Maxbone?+
Maxbone accepts returns within 14 days.
Can I return Maxbone items after 14 days?+
Maxbone's standard return window is 14 days, so returns after that may not be accepted unless an exception applies. Products are eligible for exchange, store credit, or refund for up to 14 days following the purchase date. For returns, the customer is responsible for return shipping (unless a fee was paid at checkout). Special 14-Day Happiness Guarantee: if your dog doesn't love their new food, return it within 14 days for a full refund-shipping is on us! (Food only).
Does Maxbone charge a restocking fee?+
No restocking fee is charged.