Luolai Return Policy
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Luolai accepts returns within 30 days of purchase. No restocking fee is charged. Items must be unused, unwashed, unaltered, and in original condition with all tags, accessories, and packaging included. Defective or damaged items have free return shipping; change of mind requires customer to pay shipping.
Key facts
| Free shipping | ✓over $59 |
| Return policy | ✓30 days |
| Price match | -not stated |
| Gift cards | -not stated |
Questions & answers
How long do I have to return an item to Luolai?+
Luolai accepts returns within 30 days.
Can I return Luolai items after 30 days?+
Luolai's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. Items must be unused, unwashed, unaltered, and in original condition with all tags, accessories, and packaging included. Defective or damaged items have free return shipping; change of mind requires customer to pay shipping.
Does Luolai charge a restocking fee?+
No restocking fee is charged.
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