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lensmartonline accepts returns within 30 days of purchase. Glasses on special sale are non-returnable or non-exchangeable. For returns within 1-15 days: 70% of lens price and 100% of frame price refunded. For returns within 16-30 days: 50% of lens price and 80% of frame price refunded. All costs associated with return (freight, re-delivery) are customer responsibility.
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Key facts
| Free shipping | ✓over $69 |
| Return policy | ✓30 days |
| Price match | -not stated |
| Gift cards | -not stated |
Questions & answers
How long do I have to return an item to lensmartonline?+
lensmartonline accepts returns within 30 days.
Can I return lensmartonline items after 30 days?+
lensmartonline's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. Glasses on special sale are non-returnable or non-exchangeable. For returns within 1-15 days: 70% of lens price and 100% of frame price refunded. For returns within 16-30 days: 50% of lens price and 80% of frame price refunded. All costs associated with return (freight, re-delivery) are customer responsibility.
Does lensmartonline charge a restocking fee?+
It is not publicly stated.
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