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Koi CBD accepts returns within 90 days of purchase. Returns initiated within 90 days of the purchase date will have 100% refund policy. Returns initiated after 90 days but before 150 days will be issued a 50% refund. Returns initiated after 150 days will have a 0% refund. Shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part.
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Key facts
| Free shipping | ✓over $69 |
| Return policy | ✓90 days |
| Price match | -not stated |
| Gift cards | -not stated |
Questions & answers
How long do I have to return an item to Koi CBD?+
Koi CBD accepts returns within 90 days.
Can I return Koi CBD items after 90 days?+
Koi CBD's standard return window is 90 days, so returns after that may not be accepted unless an exception applies. Returns initiated within 90 days of the purchase date will have 100% refund policy. Returns initiated after 90 days but before 150 days will be issued a 50% refund. Returns initiated after 150 days will have a 0% refund. Shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part.
Does Koi CBD charge a restocking fee?+
It is not publicly stated.
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