Jackery Return Policy
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Jackery accepts returns within 30 days of purchase. A restocking fee may apply. 30-day return from receipt date for direct purchases. Restocking fee applied for items not in original condition. Custom-configured/branded products ineligible. Refund processed within 10 business days.
Key facts
| Free shipping | ✓Jackery covers return shipping for defects, delayed shipping, or damaged packages; return shipping fees deducted for other reasons |
| Return policy | ✓30 days (restocking fee) |
| Price match | —no |
| Gift cards | —not stated |
Questions & answers
How long do I have to return an item to Jackery?+
Jackery accepts returns within 30 days.
Can I return Jackery items after 30 days?+
Jackery's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. 30-day return from receipt date for direct purchases. Restocking fee applied for items not in original condition. Custom-configured/branded products ineligible. Refund processed within 10 business days.
Does Jackery charge a restocking fee?+
Yes, a restocking fee may apply.