Hilo Return Policy
Verified 7 d ago
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Hilo accepts returns within 14 days of purchase. No restocking fee is charged. Customer pays return shipping costs. Deduction applied for return shipping costs. Medical device cannot be returned if seal is broken.
Key facts
| Free shipping | —not stated |
| Return policy | ✓14 days |
| Price match | —no |
| Gift cards | —not stated |
Questions & answers
How long do I have to return an item to Hilo?+
Hilo accepts returns within 14 days.
Can I return Hilo items after 14 days?+
Hilo's standard return window is 14 days, so returns after that may not be accepted unless an exception applies. Customer pays return shipping costs. Deduction applied for return shipping costs. Medical device cannot be returned if seal is broken.
Does Hilo charge a restocking fee?+
No restocking fee is charged.