heirloomhourglass.com Return Policy
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heirloomhourglass.com accepts returns within 3 days of purchase. No restocking fee is charged. Returns and exchanges only accepted for shipping errors or damage. Contact within 3 days of delivery. Refunds/exchanges not issued for custom handcrafted items unless defect, shipping error, or damage. Cancellations accepted within 1 hour of order placement before production starts.
Key facts
| Free shipping | ✓over $99 |
| Return policy | ✓3 days |
| Price match | —no |
| Gift cards | —no |
Questions & answers
How long do I have to return an item to heirloomhourglass.com?+
heirloomhourglass.com accepts returns within 3 days.
Can I return heirloomhourglass.com items after 3 days?+
heirloomhourglass.com's standard return window is 3 days, so returns after that may not be accepted unless an exception applies. Returns and exchanges only accepted for shipping errors or damage. Contact within 3 days of delivery. Refunds/exchanges not issued for custom handcrafted items unless defect, shipping error, or damage. Cancellations accepted within 1 hour of order placement before production starts.
Does heirloomhourglass.com charge a restocking fee?+
No restocking fee is charged.