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Fluff accepts returns within 30 days of purchase. Opened pillows are eligible for return within 30 days of delivery. Customers are responsible for return shipping. Original shipping fees, handling fees, and payment processing fees (if any) are non-refundable. Items must be in a condition fit for donation. Items not eligible: requests after 30 days, stained/damaged items, or orders over $500 (final sale).
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Key facts
| Free shipping | ✓over $100 |
| Return policy | ✓30 days |
| Price match | -not stated |
| Gift cards | -not stated |
Questions & answers
How long do I have to return an item to Fluff?+
Fluff accepts returns within 30 days.
Can I return Fluff items after 30 days?+
Fluff's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. Opened pillows are eligible for return within 30 days of delivery. Customers are responsible for return shipping. Original shipping fees, handling fees, and payment processing fees (if any) are non-refundable. Items must be in a condition fit for donation. Items not eligible: requests after 30 days, stained/damaged items, or orders over $500 (final sale).
Does Fluff charge a restocking fee?+
It is not publicly stated.
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