ee Return Policy
Verified 5 h ago5.0VUS score
We may earn a commission if you buy after clicking — at no cost to you. How this works
ee accepts returns within 14 days of purchase. 14 days to return items or 30 days if faulty. Can cancel new SIM card or return device/accessory bought directly from EE.
Signup deals
Multi-line discount: £10 a month off SIM plans, Data SIM, or Airtime plans; or 10% off phone/tablet/laptop plans
via account signup · any order · Add another plan to existing account. Must maintain more than one plan to keep discount.
“To get £10 a month off your bill, add another: SIM plan Data SIM Airtime plan with Flex Pay Or we'll take 10% off when you add another phone, tablet or laptop plan.”
Sale on now
Summer Sale
Summer deals on handsets, SIM plans, smart tech. Days of Play deals on PS5 games and accessories. Switch to EE Broadband and get up to £300 credited.
Key facts
| Free shipping | ✓Free standard delivery mentioned on some product listings |
| Return policy | ✓14 days |
| Price match | —no |
| Gift cards | —no |
Questions & answers
How long do I have to return an item to ee?+
ee accepts returns within 14 days.
Can I return ee items after 14 days?+
ee's standard return window is 14 days, so returns after that may not be accepted unless an exception applies. 14 days to return items or 30 days if faulty. Can cancel new SIM card or return device/accessory bought directly from EE.
Does ee charge a restocking fee?+
It is not publicly stated.