divoom.com Return Policy
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divoom.com accepts returns within 15 days of purchase. No restocking fee is charged. Undamaged products may be returned for a full refund for any reason within 15 days of the date the item was delivered to the designated shipping address. Returns must include all accessories and original packaging. For non-quality related warranty claims, the buyer is responsible for shipping costs.
Key facts
| Free shipping | —not stated |
| Return policy | ✓15 days |
| Price match | —not stated |
| Gift cards | —not stated |
Questions & answers
How long do I have to return an item to divoom.com?+
divoom.com accepts returns within 15 days.
Can I return divoom.com items after 15 days?+
divoom.com's standard return window is 15 days, so returns after that may not be accepted unless an exception applies. Undamaged products may be returned for a full refund for any reason within 15 days of the date the item was delivered to the designated shipping address. Returns must include all accessories and original packaging. For non-quality related warranty claims, the buyer is responsible for shipping costs.
Does divoom.com charge a restocking fee?+
No restocking fee is charged.