Cotton On Return Policy
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Cotton On accepts returns within 30 days of purchase. No restocking fee is charged. SALE items must be returned within 14 days. Items must be in original sale condition (unworn, unwashed, unused with original tags). Swimwear returns only accepted if hygiene sticker and swing tags attached. Excludes underwear, earrings, cosmetics, third party brands, charity items, seconds, samples, customised items, gift cards. Refunds processed within 10 days. Online refunds exclude shipping costs except for faulty items.
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Key facts
| Free shipping | ✓over $40 |
| Return policy | ✓30 days |
| Price match | —no |
| Gift cards | ✓available |
Questions & answers
How long do I have to return an item to Cotton On?+
Cotton On accepts returns within 30 days.
Can I return Cotton On items after 30 days?+
Cotton On's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. SALE items must be returned within 14 days. Items must be in original sale condition (unworn, unwashed, unused with original tags). Swimwear returns only accepted if hygiene sticker and swing tags attached. Excludes underwear, earrings, cosmetics, third party brands, charity items, seconds, samples, customised items, gift cards. Refunds processed within 10 days. Online refunds exclude shipping costs except for faulty items.
Does Cotton On charge a restocking fee?+
No restocking fee is charged.