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Cotton On accepts returns within 30 days of purchase. Items are returned within 30 days of purchase & SALE items within 14 days of purchase. Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below. The items must not be underwear, earrings, cosmetics, third party brands, charity items, seconds, samples, customised personalised items or gift cards. We will only accept swimwear returns if the hygiene sticker and swing tags are attached to the product.
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Key facts
| Free shipping | ✓over $40 |
| Return policy | ✓30 days |
| Price match | -not stated |
| Gift cards | -no |
Questions & answers
How long do I have to return an item to Cotton On?+
Cotton On accepts returns within 30 days.
Can I return Cotton On items after 30 days?+
Cotton On's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. Items are returned within 30 days of purchase & SALE items within 14 days of purchase. Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below. The items must not be underwear, earrings, cosmetics, third party brands, charity items, seconds, samples, customised personalised items or gift cards. We will only accept swimwear returns if the hygiene sticker and swing tags are attached to the product.
Does Cotton On charge a restocking fee?+
It is not publicly stated.
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