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Coolandnew accepts returns within 30 days of purchase. No restocking fee is charged. The customer is responsible for the cost of return postage unless the item that arrived was faulty or not the product that was ordered. If the item is not returned in its original condition... we reserve the right to deduct reasonable costs from the refund to restore the item to saleable condition.
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Key facts
| Free shipping | ✓over $100 |
| Return policy | ✓30 days |
| Price match | -not stated |
| Gift cards | -not stated |
Questions & answers
How long do I have to return an item to Coolandnew?+
Coolandnew accepts returns within 30 days.
Can I return Coolandnew items after 30 days?+
Coolandnew's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. The customer is responsible for the cost of return postage unless the item that arrived was faulty or not the product that was ordered. If the item is not returned in its original condition... we reserve the right to deduct reasonable costs from the refund to restore the item to saleable condition.
Does Coolandnew charge a restocking fee?+
No restocking fee is charged.
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