Connect Return Policy
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Connect accepts returns within 45 days of purchase. No restocking fee is charged. Orders canceled within 45 days of collection pack delivery that have not been returned to our lab will be eligible for a partial refund. Your original payment, minus the $40 non-refundable fee, will be refunded.
Key facts
| Free shipping | ✓Free Standard Shipping |
| Return policy | ✓45 days |
| Price match | —not stated |
| Gift cards | —not stated |
Questions & answers
How long do I have to return an item to Connect?+
Connect accepts returns within 45 days.
Can I return Connect items after 45 days?+
Connect's standard return window is 45 days, so returns after that may not be accepted unless an exception applies. Orders canceled within 45 days of collection pack delivery that have not been returned to our lab will be eligible for a partial refund. Your original payment, minus the $40 non-refundable fee, will be refunded.
Does Connect charge a restocking fee?+
No restocking fee is charged.