Cityplumbing Return Policy

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Cityplumbing accepts returns within 30 days of purchase. A restocking fee may apply. 30-day return window for change of mind on resellable condition items. Restocking fee may apply to trade customers for specials. Faulty products: full refund within 30 days; repair/replacement within 6 months. Damaged on delivery: 30 days for refund; 12 months for repair/replacement if defect undiscoverable.

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10% off first order
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Sign up to our mailing list for 10% off your first order!* By subscribing, you agree to City Plumbing Supplies Holdings Limited (trading as City Plumbing, PTS and The Bathroom Showroom) contacting you via email with news, products and offers. *New customers only. T&Cs apply

Key facts

Free shippingover $75
Return policy30 days (restocking fee)
Price matchno
Gift cardsno

Questions & answers

How long do I have to return an item to Cityplumbing?+

Cityplumbing accepts returns within 30 days.

Can I return Cityplumbing items after 30 days?+

Cityplumbing's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. 30-day return window for change of mind on resellable condition items. Restocking fee may apply to trade customers for specials. Faulty products: full refund within 30 days; repair/replacement within 6 months. Damaged on delivery: 30 days for refund; 12 months for repair/replacement if defect undiscoverable.

Does Cityplumbing charge a restocking fee?+

Yes, a restocking fee may apply.

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