Charlesandcolvard Return Policy
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Charlesandcolvard accepts returns within 30 days of purchase. No restocking fee is charged. Return shipping costs are the responsibility of the customer. Moissanite merchandise returned without a warranty card is subject to a $50 lost warranty card fee. Lab-grown diamond merchandise returned without the lab-grown diamond certification (where applicable) is subject to a $150 fee. Shipping charges or additional service charges will not be refunded.
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Key facts
| Free shipping | ✓Charles & Colvard ® offers free standard shipping (4-7 business days) on all orders. |
| Return policy | ✓30 days |
| Price match | -not stated |
| Gift cards | -not stated |
Questions & answers
How long do I have to return an item to Charlesandcolvard?+
Charlesandcolvard accepts returns within 30 days.
Can I return Charlesandcolvard items after 30 days?+
Charlesandcolvard's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. Return shipping costs are the responsibility of the customer. Moissanite merchandise returned without a warranty card is subject to a $50 lost warranty card fee. Lab-grown diamond merchandise returned without the lab-grown diamond certification (where applicable) is subject to a $150 fee. Shipping charges or additional service charges will not be refunded.
Does Charlesandcolvard charge a restocking fee?+
No restocking fee is charged.
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