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Ecoflow accepts returns within 30 days of purchase. No restocking fee is charged. Customers can request a full refund within 24 hours after placing an order. Return service is currently available to Canada orders only. A double shipping fee may be deducted from the original payment if you reject the shipments. You’ll be charged for shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) in the event of a return on Canada orders.
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Key facts
| Free shipping | ✓Free shipping in most areas. Remote fees may apply-check your postal code. Excludes NT, Nunavut & Yukon. Free Shipping on RAPID Orders Over $70. |
| Return policy | ✓30 days |
| Price match | -not stated |
| Gift cards | -not stated |
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Questions & answers
How long do I have to return an item to Ecoflow?+
Ecoflow accepts returns within 30 days.
Can I return Ecoflow items after 30 days?+
Ecoflow's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. Customers can request a full refund within 24 hours after placing an order. Return service is currently available to Canada orders only. A double shipping fee may be deducted from the original payment if you reject the shipments. You’ll be charged for shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) in the event of a return on Canada orders.
Does Ecoflow charge a restocking fee?+
No restocking fee is charged.
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