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3jade accepts returns within 30 days of purchase. No restocking fee is charged. Original shipping costs are non-refundable. If item is not as described or error on merchant part, they cover return shipping; otherwise customer pays.
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Key facts
| Free shipping | ✓Hassle-Free U.S. DDP; combined shipping policy available for international orders. |
| Return policy | ✓30 days |
| Price match | -not stated |
| Gift cards | ✓available |
Questions & answers
How long do I have to return an item to 3jade?+
3jade accepts returns within 30 days.
Can I return 3jade items after 30 days?+
3jade's standard return window is 30 days, so returns after that may not be accepted unless an exception applies. Original shipping costs are non-refundable. If item is not as described or error on merchant part, they cover return shipping; otherwise customer pays.
Does 3jade charge a restocking fee?+
No restocking fee is charged.